QR Automation LtdQR Automation Ltd

Frequently Asked Questions

Below is a list of our most frequently asked questions, but if you cannot find your answer here please call our Customer Service team if you have any other questions or queries:

You can submit a part enquiry in several ways:

Via our Website: Use the search bar to locate the part number you need, then fill out the enquiry form on the product page to receive a detailed quote.
By Phone: Speak directly to one of our Account Managers, who can quickly provide pricing and availability information.
By email: Send your request to our email and you will be redirected to your account manager, who can quickly provide the quote.

Each industrial part has a unique item number. Please double-check this number before placing your order. If you’re unsure, our technical team can confirm compatibility or suggest a direct replacement.

Yes. Once your order has been processed, you’ll receive an email confirmation detailing your purchase, part numbers, and estimated delivery.

Yes, you can request changes or cancellations by contacting your Customer Support Executive.
If the order has already been shipped, cancellation may not be possible, and restocking fees may apply depending on the situation.

Yes, you can collect your order directly from our facilities in the UK or Germany. Simply let our Sales team know when placing your order, and we will let you know when the order is ready to collect.

All quotations are valid for 30 days from the issue date unless otherwise stated.

Many of our products are obsolete or have fluctuating prices, which makes listing static prices difficult.
To ensure you always get the most accurate and competitive quote, we price each part individually upon enquiry.

We accept payments via bank transfer, PayPal.
Payments are preferred in USD, GBP, or EUR, although most major currencies are accepted (additional charges may apply).

Yes. After several pro-forma transactions, eligible businesses may apply for a trade credit account, subject to approval.

No, we do not currently offer installment payment options.

Yes. With logistics hubs in Europe and worldwide distribution partners, we can deliver to nearly any country with fast, reliable service.

We strive to dispatch most orders on the same day they are placed. Delivery time depends on the part’s location, stock condition, and shipping method.
Exact delivery details will always be stated on your quotation.

Yes, rush shipments can be arranged. Express parcels are usually delivered within 1 business day, and 2–3 days for urgent pallet shipments.

Yes, a tracking code will be provided once your order has been shipped.

No. We ship DAP (Delivered At Place), which means all customs and import fees are calculated in advance by the carrier, ensuring transparency for our customers.

Inspect the package immediately upon receipt. If there’s visible damage, refuse delivery and notify us right away. Our Customer Support team will assist you in resolving the issue, and getting a working part to you as soon as possible.

es. Every part we supply—whether new, reconditioned, or service exchange—is fully tested to ensure proper functionality.

Reconditioned parts are a cost-effective alternative to new ones. They are fully tested, carry the same warranty, and can delivered quicker that New parts, at a fraction of the cost.

We hold an extensive inventory of thousands of automation components from major brands such as Siemens, ABB, Schneider, Mitsubishi, and many more.
If we don’t have your part in stock, our global network allows us to source it quickly.

ur Service Exchange Program allows you to return your faulty part in exchange for a fully tested and refurbished replacement, saving both time and cost.

Yes. All parts—new, reconditioned, or service exchange—come with a 12-month return-to-base warranty.
If a fault occurs within 14 days, we’ll replace or refund your part in full.

If you’re not satisfied with your order, you may return it within 7 days for an exchange or refund (subject to our Terms & Conditions).

Contact our Customer Service team immediately. We’ll guide you through the next steps and ensure an appropriate resolution.

You can reach out directly to your Customer Support Executive or email our After-Sales Service Team for quick assistance.

QR Automation operates from facilities in the United Kingdom and Germany, serving customers across Europe and the rest of the world.

We combine global reach, technical expertise, and dedicated support to deliver reliable automation solutions for both current and obsolete systems — ensuring your production never stops.

Absolutely. We specialize in obsolete, legacy, and discontinued automation components. Through our global supplier network, we can often locate rare parts that are no longer available from manufacturers.

Yes. All our parts are 100% genuine OEM components, sourced through verified channels. We maintain full traceability and quality documentation for every shipment.

Every item undergoes a comprehensive testing and inspection process prior to dispatch, including functional testing, cleaning, and packaging to OEM standards.

Yes. We regularly work with industrial clients on long-term procurement and maintenance projects, ensuring consistent availability of critical automation components across multiple sites.
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